{"id":2989,"date":"2022-05-09T20:26:54","date_gmt":"2022-05-09T20:26:54","guid":{"rendered":"https:\/\/tusoficinas.com\/en\/?page_id=2989"},"modified":"2025-02-17T18:58:21","modified_gmt":"2025-02-17T18:58:21","slug":"call-center","status":"publish","type":"page","link":"https:\/\/tusoficinas.com\/en\/call-center\/","title":{"rendered":"Call Center"},"content":{"rendered":"\n[et_pb_section fb_built=\u00bb1&#8243; fullwidth=\u00bbon\u00bb admin_label=\u00bbHeader\u00bb _builder_version=\u00bb4.17.3&#8243; _module_preset=\u00bbdefault\u00bb background_enable_color=\u00bboff\u00bb background_image=\u00bbhttps:\/\/tusoficinas.com\/en\/wp-content\/uploads\/2022\/05\/call-center-1.jpg\u00bb custom_padding=\u00bb0px|0|0px|0px|false|false\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_fullwidth_header title=\u00bbCall Center\u00bb text_orientation=\u00bbcenter\u00bb content_max_width=\u00bb99%\u00bb admin_label=\u00bbFullwidth Header\u00bb 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text_line_height=\u00bb2em\u00bb header_2_font=\u00bb||||||||\u00bb header_2_font_size=\u00bb50px\u00bb header_2_line_height=\u00bb1.4em\u00bb header_3_font_size=\u00bb33px\u00bb header_3_line_height=\u00bb1.3em\u00bb text_orientation=\u00bbcenter\u00bb max_width=\u00bb800px\u00bb max_width_tablet=\u00bb\u00bb max_width_phone=\u00bb\u00bb max_width_last_edited=\u00bbon|phone\u00bb module_alignment=\u00bbcenter\u00bb custom_margin=\u00bb||0px||false|false\u00bb custom_margin_tablet=\u00bb||0px||false|false\u00bb custom_margin_phone=\u00bb0px||||false|false\u00bb custom_margin_last_edited=\u00bbon|phone\u00bb custom_padding=\u00bb||0px||false|false\u00bb custom_padding_tablet=\u00bb||0px||false|false\u00bb custom_padding_phone=\u00bb0px||0px||false|false\u00bb custom_padding_last_edited=\u00bbon|phone\u00bb header_2_font_size_tablet=\u00bb36px\u00bb header_2_font_size_phone=\u00bb24px\u00bb header_2_font_size_last_edited=\u00bbon|desktop\u00bb header_3_font_size_tablet=\u00bb33px\u00bb header_3_font_size_phone=\u00bb25px\u00bb header_3_font_size_last_edited=\u00bbon|desktop\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<h3><span style=\"color: #e74b28;\"><span style=\"color: #333333;\">With <\/span><strong>TUS OFICINAS <\/strong><span style=\"color: #333333;\">you will have the following services and benefits:<\/span><\/span><\/h3>[\/et_pb_text][et_pb_divider color=\u00bb#E74B28&#8243; divider_weight=\u00bb3px\u00bb _builder_version=\u00bb4.17.3&#8243; _module_preset=\u00bbdefault\u00bb width=\u00bb9%\u00bb module_alignment=\u00bbcenter\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00bb1_4,1_4,1_4,1_4&#8243; _builder_version=\u00bb4.17.3&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb1_4&#8243; _builder_version=\u00bb4.17.3&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_image src=\u00bbhttps:\/\/tusoficinas.com\/en\/wp-content\/uploads\/2022\/05\/calendario-2.png\u00bb title_text=\u00bbcalendario (2)\u00bb align=\u00bbcenter\u00bb _builder_version=\u00bb4.17.3&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_image][et_pb_text _builder_version=\u00bb4.17.3&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb]<p style=\"text-align: center;\">Scheduling and confirmation of appointments.<\/p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00bb1_4&#8243; _builder_version=\u00bb4.17.3&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_image src=\u00bbhttps:\/\/tusoficinas.com\/en\/wp-content\/uploads\/2022\/05\/call-center-service.png\u00bb title_text=\u00bbcall-center-service\u00bb align=\u00bbcenter\u00bb _builder_version=\u00bb4.17.3&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_image][et_pb_text _builder_version=\u00bb4.17.3&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb]<p style=\"text-align: center;\">Confirmation of attendance, and follow-up to events.<\/p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00bb1_4&#8243; _builder_version=\u00bb4.17.3&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_image src=\u00bbhttps:\/\/tusoficinas.com\/en\/wp-content\/uploads\/2022\/05\/conversation.png\u00bb title_text=\u00bbconversation\u00bb align=\u00bbcenter\u00bb _builder_version=\u00bb4.17.3&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_image][et_pb_text _builder_version=\u00bb4.17.3&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb]<p style=\"text-align: center;\">Customer services &#8211; PQRs attention.<\/p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00bb1_4&#8243; _builder_version=\u00bb4.17.3&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_image src=\u00bbhttps:\/\/tusoficinas.com\/en\/wp-content\/uploads\/2022\/05\/datos.png\u00bb title_text=\u00bbdatos\u00bb align=\u00bbcenter\u00bb _builder_version=\u00bb4.17.3&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_image][et_pb_text _builder_version=\u00bb4.17.3&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb]<p style=\"text-align: center;\">Database construction and customer profiling.<\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00bb1_4,1_4,1_4,1_4&#8243; custom_padding_last_edited=\u00bbon|desktop\u00bb _builder_version=\u00bb4.17.4&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb||||false|false\u00bb custom_padding_tablet=\u00bb||140px||false|false\u00bb custom_padding_phone=\u00bb||0px||false|false\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb1_4&#8243; _builder_version=\u00bb4.17.3&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_image src=\u00bbhttps:\/\/tusoficinas.com\/en\/wp-content\/uploads\/2022\/05\/edificio-de-oficinas.png\u00bb title_text=\u00bbedificio-de-oficinas\u00bb align=\u00bbcenter\u00bb _builder_version=\u00bb4.17.3&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_image][et_pb_text _builder_version=\u00bb4.17.3&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb]<p style=\"text-align: center;\">Own infrastructure with facilities equipment and main and backup internet that allow us to guarantee and efficient service.<\/p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00bb1_4&#8243; _builder_version=\u00bb4.17.3&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_image src=\u00bbhttps:\/\/tusoficinas.com\/en\/wp-content\/uploads\/2022\/05\/agente.png\u00bb title_text=\u00bbagente\u00bb align=\u00bbcenter\u00bb _builder_version=\u00bb4.17.3&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_image][et_pb_text _builder_version=\u00bb4.17.3&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb]<p style=\"text-align: center;\">Agents and supervisors with 100% face-to-face work.<br \/>.<\/p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00bb1_4&#8243; _builder_version=\u00bb4.17.3&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_image src=\u00bbhttps:\/\/tusoficinas.com\/en\/wp-content\/uploads\/2022\/05\/monitor.png\u00bb title_text=\u00bbmonitor\u00bb align=\u00bbcenter\u00bb _builder_version=\u00bb4.17.3&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_image][et_pb_text _builder_version=\u00bb4.17.3&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb]<p style=\"text-align: center;\">Platform for call center and contact center management.<\/p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00bb1_4&#8243; _builder_version=\u00bb4.17.3&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_image src=\u00bbhttps:\/\/tusoficinas.com\/en\/wp-content\/uploads\/2022\/05\/dashboard.png\u00bb title_text=\u00bbdashboard\u00bb align=\u00bbcenter\u00bb _builder_version=\u00bb4.17.3&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_image][et_pb_text _builder_version=\u00bb4.17.3&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb]<section class=\"aym_content_text\">\n<p style=\"text-align: center;\">Reporting suite to measure and optimize agent activity, campaigns, call distribution and reporting.<\/p>\n<\/section>\n<section class=\"aym_arms_plans\">\n<div id=\"aym_contact_plans\"><\/div>\n<\/section>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00bb1_4,1_4,1_4,1_4&#8243; _builder_version=\u00bb4.17.3&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb1_4&#8243; _builder_version=\u00bb4.17.3&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_image src=\u00bbhttps:\/\/tusoficinas.com\/en\/wp-content\/uploads\/2022\/05\/llamada.png\u00bb title_text=\u00bbllamada\u00bb align=\u00bbcenter\u00bb _builder_version=\u00bb4.17.3&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_image][et_pb_text _builder_version=\u00bb4.17.3&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb]<p style=\"text-align: center;\">Agent monitoring and auditing, call listening, intervention, three-way conferencing, ratings, etc.<\/p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00bb1_4&#8243; _builder_version=\u00bb4.17.3&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_image src=\u00bbhttps:\/\/tusoficinas.com\/en\/wp-content\/uploads\/2022\/05\/estrella.png\u00bb title_text=\u00bbestrella\u00bb align=\u00bbcenter\u00bb _builder_version=\u00bb4.17.3&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_image][et_pb_text _builder_version=\u00bb4.17.3&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb]<p style=\"text-align: center;\">Increased productivity through WebRTC technology agile, simple and convergent agent screen.<\/p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00bb1_4&#8243; _builder_version=\u00bb4.17.3&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_image src=\u00bbhttps:\/\/tusoficinas.com\/en\/wp-content\/uploads\/2022\/05\/customer-service.png\u00bb title_text=\u00bbcustomer-service\u00bb align=\u00bbcenter\u00bb _builder_version=\u00bb4.17.3&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_image][et_pb_text _builder_version=\u00bb4.17.3&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb]<p style=\"text-align: center;\">Staff and agents and supervisor with experience in call center attention.<\/p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00bb1_4&#8243; _builder_version=\u00bb4.17.3&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_image src=\u00bbhttps:\/\/tusoficinas.com\/en\/wp-content\/uploads\/2022\/05\/reporte.png\u00bb title_text=\u00bbreporte\u00bb align=\u00bbcenter\u00bb _builder_version=\u00bb4.17.3&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_image][et_pb_text _builder_version=\u00bb4.17.3&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb]<p style=\"text-align: center;\">Reports with customized temporality according to the client\u00b4s requirements, daily, weekly, per agent, etc.<\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00bb4.17.3&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.17.3&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_image src=\u00bbhttps:\/\/tusoficinas.com\/en\/wp-content\/uploads\/2022\/05\/velocimetro.png\u00bb title_text=\u00bbvelocimetro\u00bb align=\u00bbcenter\u00bb _builder_version=\u00bb4.17.3&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_image][et_pb_text _builder_version=\u00bb4.17.3&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb]<p style=\"text-align: center;\">Analysis and diagnosis of the operation as a management tool for decision making and resource optimization.<\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]\n","protected":false},"excerpt":{"rendered":"<p>With TUS OFICINAS you will have the following services and benefits:Scheduling and 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